Shipping as well as changes and/or returns are under the following regulations that customers must agree to:

The accepted orders will be dispatched to the assigned address within the following 48 hours on normal working days, which exclude holidays and weekends. Normally all orders before 16.00 hours (GMT -05.00) are dispatched the same day.
 
• The maximum weight for each order is 20 Kg including tare (70 g.) Orders over 20 Kg. should be placed simultaneously, in units of less than 20 kg. Or, please contact us to establish an alternative method of shipment.
  
  
• National and International shipping is using courier express EMS International and/or the regular post from the Peruvian Post (Serpost del Peru).  Customers should select the type of shipment.
   
• Liability on delivery dates are the sole responsibility of the courier, Serpost del Peru and your local courier.  Delivery is about Six (6) working days for EMS International Express Courier and 20 / 30 through regular post.
   
• All products are packaged with quality standards here at our facility. Your parcel is subject to customs inspections at your port of entry and CocaTea.com can not be held responsible for damaged articles or seizures by your country officials
   
• Customs declaration and all the documents related to the shipping are included.  However it is possible that some countries require additional information from the client or tax payments at customs in order to clear the shipment.  In these cases the customer is fully responsible to provide any documentation or payment at customs. In all cases, shipping costs are not refundable.
   
• If the shipment is refused or ignored by the customer, the courier will make contact again within the next 5 days in order to arrange another delivery date. Failing this, the order will be returned to our shop. Should the client require the order again, the customer should pay for all further costs incurred.